STIHL believes in the power of supporting its authorized local STIHL dealers, who not only support their communities but also provide customers with unparalleled purchasing experiences. Our philosophy has always been to build a quality product, sold by quality people.
Recognizing that the U.S. was one of the largest markets in the world, in the 1970’s the Stihl family decided to open a manufacturing facility in Virginia Beach, Va. The location’s close proximity to one of the country’s largest deep-water ports and its ready-to-work labor force made Virginia Beach the ideal location. In 1974, in a rented 20,000-square-foot facility, STIHL Inc. (then STIHL American) opened its doors with 50 employees assembling one model of chain saw. Today, 2,100 employees, working in over one-million-square-feet of operating space, manufacture millions of powerheads a year on the sprawling 150-acre STIHL Inc. campus.
In our state-of-the-art manufacturing facility, skilled employees with the assistance of highly automated technology, work together to produce more than 80 models of STIHL equipment through vertically integrated processes and extensive quality assurance checks. These products are then distributed throughout the country through our 11 regional branches and distributors, sold through a network of more than 9,000 authorized local STIHL dealers and exported to more than 80 countries around the world.
We are proud to be a retailer of the STIHL product line. As an independent dealer, we provide services through our STIHL certified technicians. Our friendly and knowledgeable staff is always ready to help you select the equipment that meets your specific needs. Plus, we offer fast, professional service for your STIHL equipment for the life of the product. Your equipment comes fully assembled and ready to use, and our staff can give you in-store safety and operating demonstrations so that you can get started on your tasks as soon as you get home.
A statement from STIHL:
Our business operates under different guidelines for quite a few reasons, not the least of which are liability and warranty issues. Authorized full-line STIHL servicing Dealers are required to unpack, prep and test every unit they sell. They then take the customer through a short training session on the parts and controls of the unit both for their safety and protection as well as for familiarity of the power tool in question. This practice also supports our authorized full-line STIHL servicing Dealers, who are required to service, as well as sell, the product. Parts are also only ordered through Dealers for the aforementioned reasons as well as part familiarity and any exchange issues that may arise. It's a lot easier to deal with a living person at a Dealership who can expedite the resolution of an issue despite the inconvenience of actually having to travel to the Dealer location, a procedure that the internet admittedly eliminates. Still, this hands-on approach has continued to serve our company efficiently and well, even with the internet now several decades along.